We Make It Right. Every Time.
Not happy with something? We pick it up from your door and hand you back every single rupee — on the spot. No questions. No delays. No drama.
How Returns Work
Contact Us — Your Way
Report your return through whichever channel is easiest for you. All three work equally well and are monitored every day:
We Come to You
Our rider visits your address to collect the item you want to return. You do not need to go anywhere or drop anything off. The entire process happens at your doorstep.
Full Refund — On the Spot
The moment our rider collects your item, they hand you back your full payment in cash — right there, right then. If you paid Rs. 500, you get Rs. 500 back. Not a partial refund. Not a credit. The full amount, immediately.
Return & Refund Policy
We Accept All Returns
Fresh Bazaar accepts returns on every product we sell — groceries, household items, dairy, packaged goods, fresh produce, everything. There is no restricted or non-returnable category. If you are not satisfied, we take it back.
Valid Reasons for Return
Any of the following are fully valid reasons — and you do not even have to explain:
- Wrong item delivered
- Damaged, broken, or leaking product
- Expired or near-expiry product
- Poor quality or not fresh
- Missing items from your order
- Changed your mind
Product Condition
For a smooth return, the product should ideally be in its original condition — unused, in original packaging where applicable. For fresh items like produce or dairy, we simply ask that you report the issue on the same day of delivery so we can assess the condition. We are always reasonable and fair in our assessment.
Full Cash Refund, On the Spot
Our rider delivers your refund in cash the moment they collect the returned item from you. No waiting period, no bank transfer, no store credit. You receive the exact amount you paid — immediately, at your door.
No Return Delivery Charge
We absorb the cost of return pickup. You will not be charged any additional fee for us collecting a return item from your address. The process is completely free for you.
Real Example
You ordered a 1kg tin of desi ghee for Rs. 500. When it arrived, the seal was broken. You WhatsApp us, our rider comes to your door, takes the ghee back, and hands you Rs. 500 in cash right there. No forms, no waiting, no back-and-forth — done in minutes.
Need to Return Something?
Contact us right now — we will sort it out immediately.